Tên
Wyean
Họ
Chan
Ta, Thuy Anh, và c.s. “A Simulation-Based Decomposition Approach for Two-Stage Staffing Optimization in Call Centers under Arrival Rate Uncertainty”. European Journal of Operational Research - Elsevier - Q1 Scimago, 2021, https://doi.org/10.1016/j.ejor.2020.12.049.